1. Our Purpose

Merciheart exists to connect missionaries and supporters in a way that is:

• Honest
• Transparent
• Respectful
• Christ-centered

We are committed to building a platform where generosity and mission work can thrive with trust and integrity.

2. Be Honest and Transparent

When creating or supporting a project:

• Share accurate and truthful information
• Clearly describe how funds will be used
• Provide updates that reflect real progress

You must not:

• Misrepresent a project or its purpose
• Provide false or misleading information
• Use funds for purposes unrelated to the stated mission

3. Respect Others

We expect all users to treat others with respect and dignity.

You must not:

• Post abusive, hateful, or discriminatory content
• Harass, threaten, or intimidate others
• Promote violence or harm

This includes content in project descriptions, updates, comments, and messages.

4. Authentic Representation

You must only represent:

• Yourself
• Your missions group
• An organization you are authorized to represent

You must not:

• Impersonate another person, church, or organization
• Use someone else's identity, images, or materials without permission

5. Use of Funds

Funds raised on Merciheart must be used:

• For the purpose described in the project
• With integrity and accountability

You must not:

• Misuse or divert funds
• Engage in fraudulent or deceptive fundraising

6. Safe and Lawful Activity

All activity on Merciheart must comply with applicable laws.

You must not:

• Promote illegal activities
• Encourage unsafe or harmful behavior
• Use the platform for activities that endanger individuals or communities

7. Intellectual Property

You must respect the rights of others.

You must not:

• Upload or use copyrighted content without permission
• Use logos, images, or materials you do not have the right to use

8. Spam and Misuse

To maintain a high-quality platform:

You must not:

• Create duplicate or misleading projects
• Use the platform for spam or unsolicited promotion
• Manipulate engagement or donations

9. Reporting and Moderation

If you see something that violates these guidelines:

1. Use the report feature
2. Provide as much detail as possible

All reports are treated as confidential.

Merciheart may:

• Review and investigate content or accounts
• Remove content that violates these guidelines
• Suspend or terminate accounts when necessary

10. Our Commitment

We are committed to:

• Protecting donors and missionaries
• Promoting transparency and trust
• Supporting mission work around the world

Merciheart is more than a platform — it is a shared responsibility.